Refund and Returns Policy

1. General Policy

We do not accept returns, refunds or exchanges for the following reasons:

• Change of mind
• Incorrect size selection
• Preferred style or design changes
• Products that have been opened, tried on, applied or used

Please carefully review the design, shape, size and product details before completing your purchase.

2. Damaged, Defective or Incorrect Products

If your order arrives:

• Damaged
• Defective
• Incomplete
• Or you receive an incorrect item

Please contact us promptly at hello@thesugarcloud.ae .

When contacting us, please include:

• Your order number or proof of purchase
• A clear description of the issue
• Clear photographs or video of the product and the problem
• Photographs of the packaging (where relevant)

We will review the matter and provide an appropriate remedy where applicable.

3. Eligibility for an Approved Return

Where a return is approved due to a qualifying product issue, the product should (where reasonably possible):

1. Remain unused and in the same condition in which it was received
2. Include all original components, accessories and preparation-kit items
3. Be returned in its original packaging
4. Be accompanied by valid proof of purchase

4. Refund Process

Where a refund is approved:

• It will be processed using the original payment method
• Processing time will be communicated to you
• Your bank or payment provider may take additional time to reflect the refund

Refunds are handled in accordance with applicable UAE requirements.

5. Incorrect Size

Customers are responsible for using our sizing guide and selecting the correct nail size before ordering.

Receiving the size that was selected at checkout does not constitute a product defect if the nails do not fit as expected.

6. Personalised / Custom Products

Custom or personalised nail sets that are produced according to the customer’s selected or uploaded design cannot be returned due to change of mind, provided the product has been made correctly as per the order.

7. Your Consumer Rights

This policy does not affect any mandatory consumer rights available to you under applicable UAE law.