Privacy Policy

1. Who We Are

The Nail Hub is operated by The Sugar Cloud. We are based in the United Arab Emirates.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: hello@thesugarcloud.ae

2. Information We Collect

Information you provide to us

• Name
• Email address
• Phone number / WhatsApp number
• Delivery address
• Billing information
• Order details
• Customer-uploaded images or designs for personalised products
• Any other information you choose to provide when contacting us or placing an order

Information collected automatically

• Device information
• Browser type
• Approximate location derived from IP address
• Pages visited and interactions on our website
• Referral source
• Cookie and tracking data as described below

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order, delivery or customer-service enquiries
• Provide customer support, including via WhatsApp where you contact us
• Improve our website, products and services
• Measure website performance and visitor behaviour
• Send marketing communications where you have given consent or where permitted by law
• Prevent fraud and protect the security of our website and services
• Comply with legal obligations

We do not sell your personal information.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies for the following purposes:

• Maintaining website and shopping-cart functionality
• Remembering your preferences
• Website security
• Measuring website traffic and performance
• Analytics
• Advertising measurement
• Marketing and audience optimisation

Services we may use

• Google Analytics – to understand how visitors use our website
• Meta Pixel – to measure advertising performance on Facebook and Instagram and optimise audiences where permitted
• TikTok Pixel – to measure advertising performance and improve campaign relevance where permitted

You can:

• Accept all cookies
• Reject non-essential cookies
• Manage your preferences by category

You can change or withdraw your cookie preferences at any time through the website’s cookie settings.

Essential cookies necessary for the operation, security and functionality of the website may operate without optional marketing consent where legally permitted.

5. Marketing Communications

You may choose to subscribe to our marketing communications, including newsletters, offers, new product launches and vending-machine updates.

Where required, we will obtain your consent before sending promotional messages.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email, or
• Contacting us at hello@thesugarcloud.ae

Unsubscribing from marketing does not stop us from sending necessary transactional messages about your orders, payments or customer-service requests.

6. WhatsApp Communications

If you contact us via WhatsApp or give consent to receive messages through WhatsApp, we may use WhatsApp for:

• Customer-service enquiries
• Order and delivery updates
• Product enquiries
• Vending-machine support
• Promotional messages only where you have consented

You may request to stop receiving promotional WhatsApp messages at any time.

Please note that WhatsApp/Meta processes information according to their own privacy terms.

7. Third-Party Service Providers

We work with selected third-party providers to operate our website and services. These may include providers involved in:

• Website hosting
• Website analytics
• Advertising and marketing
• Payment processing
• Email and newsletter distribution
• Customer communication
• Courier and delivery services
• Website security and performance

Current providers may include

Depending on your interaction with us, providers may include:

• Google
• Meta
• TikTok
• Network International for payment processing
• SkyNet for delivery

These third parties process information in accordance with their own privacy policies and applicable law.

8. Data Sharing

We only share your personal information when necessary:

• With service providers who help us operate our business
• When required by law or to protect our legal rights
• In connection with a business transfer, if applicable

We do not sell or rent your personal information to third parties.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable UAE law.

Order and transaction records may be retained for longer periods to meet legal, accounting or dispute-resolution requirements.

11. Your Rights

Depending on applicable UAE law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal exceptions
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@thesugarcloud.ae .

12. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.